Export Sales Administration Manager H/F - Ceva Santé Animale

Le succès d'une entreprise passe avant tout par les hommes et femmes qui la composent...

Ensemble, partageons nos talents.

Ceva Santé Animale est la 1ère entreprise de santé animale française, et est classée au 5ème rang mondial.

Ensemble, c'est avec passion que les femmes et les hommes de Ceva recherchent, développent, produisent et commercialisent des solutions de santé innovantes pour soigner tous les animaux, et ainsi contribuer à la préservation des grands équilibres de notre planète.

Nous nous engageons à assurer le meilleur niveau de soins et de bien-être possible aux animaux d'élevage (volailles, porcs, ruminants), aux animaux de compagnie (chiens et chats) et à la faune sauvage.

En effet, notre vision « Ensemble, au-delà de la santé animale » met en avant le lien étroit qui existe entre la santé et le bien-être des personnes, des animaux et de notre planète. Ceva est plus que jamais engagé dans une approche « One Health », une seule santé en français.

Dans le cadre de notre politique "Diversité, équité et inclusion", Ceva Santé Animale s'engage en faveur de l'emploi des personnes en situation de handicap et déploie les moyens nécessaires au bon déroulement des entretiens de recrutement. N'hésitez pas à nous solliciter.
Main mission

You will take responsibility for the Export Customer Service (ADV Export) team and ensure the smooth execution of international operations: order management, transport coordination, documentation, regulatory compliance, internal collaboration, and export customer relations. You play a strategic, operational, and crossfunctional role with a direct impact on site performance and service quality.

Your Responsibilities :

ADV Export Leadership & Strategy
- Deploy the ADV/Export strategy and unite the team around ambitious objectives.
- Structure priorities, secure operational flows, and ensure reliable and compliant execution.

Activity Monitoring & Performance
- Track ADV Export KPIs, analyze trends, and share key insights with regions, supply chain, quality, and international teams.
- Allocate customer portfolios to optimize workload and responsiveness.

Export Order Management
- Oversee the full ordertodelivery cycle for international customers.
- Prioritize workloads, support issue resolution, and ensure deadlines are met.
- Validate credit notes and ensure compliance with ADV processes.

International Transport & Documentation
- Optimize shipments (sea, air, road) while respecting negotiated conditions.
- Ensure full documentation compliance: incoterms, customs, certificates, regulatory documents, countryspecific requirements.
- Challenge proposed solutions to balance customer satisfaction, cost efficiency, and logistical performance.

Internal Coordination & Global Customer Relations
- Work closely with quality, supply chain, finance, regulatory affairs, regional teams, and subsidiaries.
- Provide visibility to international customers and logistics partners.
- Promote proactive, transparent, and solutionoriented communication.

Quality, Compliance & Continuous Improvement
- Ensure compliance with all requirements: quality, GMP, regulatory, customs, finance.
- Identify improvement opportunities and lead related initiatives.

Project Management
- Contribute to or lead crossfunctional projects related to ADV Export, digitalization, or process optimization.

Profile Required :

- Minimum 5 years of experience managing ADV, Export, Supply Chain, or Customer Service teams in an international environment.
- Strong leadership, ability to unite teams and make decisions in a demanding context.
- Comfortable working with multiple stakeholders and in multicultural environments.
- Fluent English is essential.

Key Skills :

- Mastery of export flows, incoterms, international transport, and documentation.
- Knowledge of international trade to challenge proposed solutions and suggest improvements.
- Strong understanding of export customer needs and ability to make relevant recommendations.
- Solid grounding in warehousing, logistics, quality, regulatory requirements, GMP, and finance.
- Strong analytical skills, serviceoriented mindset, and resultsdriven approach.

• Administration des ventes